Diagnostic Repair
Deep analysis and advanced restoration of dynamic mattress systems to full functionality.
Our Services
Annual Service
Proactive maintenance plans designed to prevent unexpected downtime and extend device lifespan.
Enhanced Health Checks
Comprehensive calibration checks ensuring pressure settings match clinical requirements.
01
Service Setup
Request a repair through our contact form or contact us directly. Provide equipment details to generate a service order and custom shipping labels for tracked identification.
02
Secure Collection
Our trusted partners handle the logistics. Simply securely package your device and we will handle the rest.
03
Precision Service & Repair
Every unit undergoes an enhanced health check to guarantee optimal flow rates and a return to original manafacture specifications to maintain ISO 20342 complaince.
04
Rapid Return
Following final validation, we return your equipment with detailed service reports. Ready for immediate use with full peace of mind.
Every Repair / Service Includes a Comprehensive Report
Receive detailed ISO-compliant service / repair reports that remain on file, to help identify longer term trends and reduce uneccessary cost
QR Asset Tracking
All devices sent in for repair are tagged with QR codes linking directly to the last report generated. Identify the device history easily and without fuss.
Common Questions
How long does a typical dynamic mattress repair take?
Our standard diagnostic and repair service is usually completed within 3 to 5 business days. This timeframe ensures thorough testing using calibrated equipment to meet manufacturer standards before the unit is returned to service.
Do you provide emergency equipment servicing?
Yes, we understand the critical nature of pressure care management. We offer prioritized service options for urgent repairs to minimize equipment downtime and ensure patient comfort is maintained without lengthy delays.
Are repairs covered by a warranty?
Absolutely. All our repairs and replacement internal components come with a standard 6-month warranty. We use original manufacture parts and precise calibration methods to guarantee the longevity and reliability of your device.
What is included in an Annual Service?
Every Annual Service includes Electrical Safety Testing, Filter Replacement and Function and Operational Testing. To reduce in service failures an Enhanced Health Check is always included as standard.